How to Source On-Site IT Support

IT support services are a pivotal part of any organization. In an increasingly connected world, IT infrastructure is typically the core driver behind a business. An IT department will handle all computing services, from simple single-PC issues to rolling out security and software across a network. One of the most frequent questions from business owners is whether they need on-site IT support or to leverage a third-party IT management company?

Why not have a hybrid of the two? You can get the best aspects of having on-site IT support without the costs associated with operating a staffed IT department. By working with a company like NIC IT, your on-site IT needs are taken care of without needing the consistent presence of a support team. Through recurring on-site visits, you can have the best of both worlds.

By leveraging recurring IT visits, you can access on-site IT management from anywhere in the United States. Before looking at the benefits of combining on-site support with a third-party provider of IT services, let’s look at the key differences between on-site and purely remote support.

On-Site		Remote
· Your company will pay for the costs of hiring and employing staff. · Pay for a physical workspace for the IT department. · Pay for technology such as computers.	Cost	· Only pay for the outsourced services. · Costs will depend on what IT support services your business receives.
· Ability to deal with IT-related issues in real time. · On-site IT support provides a dedicated support system only for your business.	Accessibility	· Ability to deal with IT-related issues in real time. · On-site IT support provides a dedicated support system only for your business

As you can see, there are benefits to both on-site and remote support. For many businesses, running an on-site IT support team is impossible because the associated costs are too high. Because both on-site IT and remote support offer their specific positives, businesses are often torn on which to opt for.

By using an IT management company like NIC IT, you can have the benefits of on-site and remote support rolled into one all-inclusive service.

Using a hybrid system allows your organization to get on-site support when needed, without having the costs associated with creating and maintaining a staffed department. An on-site IT management service will give you access to IT experts who visit your location and provide assistance, diagnostics, and staff support.

On-Site IT Support When You Need It

Importantly, using an independent IT management company that provides on-site visits allows you to access IT support easily anywhere in the United States without needing to hire staff. This is a streamlined approach to IT for organizations that don’t need a constant on-site IT presence. These businesses often need some expert support, making the visits from IT specialists a valuable part of their computational infrastructure.

Among the services a company that provides on-site IT support offers, including the following:

Assistance on integrating new software
IT training for staff
IT security checks
Hands-on support
Checks of system performance

For companies that don’t have the resources to create a full IT department, on-site IT support delivered by a third-party can fill the same role. Company’s like NIC IT, that offer on-site IT visits can be scheduled monthly, weekly, or even daily. In other words, a third-party IT management company can effectively replace an on-site IT department without compromising on time.

Another valuable part of the on-site IT support visits is they allow problem-solving to be more fluid and functional. For many IT issues, dealing with the problem over the phone or through email is time-consuming and often frustrating, even if the IT management company has direct remote access to your system.

Sometimes, it’s better to get hands-on and eyes on a problem and tackle it on-site. Sure, there are times when an IT problem can be fixed remotely with minimum fuss through communication. However, for those times when an issue just needs that extra touch, an on-site IT visit can make a major difference in dealing with the problem efficiently.

Maximize with On-Site IT

By embracing on-site IT from a third-party management company, you’re giving your business the foundation for a successful network that functions in the most productive way possible. On-site management helps to maximize IT resources to their fullest and allows you to stay on top of your network. Gain a streamlined and powerful IT infrastructure without needing to create and staff a dedicated IT department.